Client stories
Every animal that comes through our doors has a story. Here are some of the pets, people and moments that make Lort Smith what it is.
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- Tails of Lort Smith
Nurse Nicole
Nurse Nicole was one of our longest-serving staff members, starting in 2001. In August 2019, we sadly said goodbye and thank you, as she made the decision to move to Wangaratta for love.
Eighteen years earlier, Lort Smith looked very different. Nurse Nicole had just started working in the shelter and was studying her Certificate III in Animal Technology. Josie, Lort Smith's resident cat, had moved in just a month before.*
"I remember the time as hectic, very busy and unorganised. It was so different. We probably had half the number of nurses we do today. We even had a humidicrib donated from a human hospital with a sign that read 'Do not smoke next to oxygen!'" laughed Nicole.
Sending them home healthy is the ultimate goal.
Nurse Nicole
Big changes
Nicole was often assigned to theatre or the Intensive Care Unit (ICU). Her busiest day in ICU saw 27 cases!
"Back in 2001, there would only ever be one nurse in ICU with no overnight monitoring. Today, there is one vet and two nurses with overnight monitoring."
"The quality of our patient care and equipment has certainly improved. We have better monitoring, anaesthetic drugs, and there have been so many advances in surgery techniques since I started."
"Lort Smith's caseload is different to other vet clinics, and the organisation is always trying to improve. The staff on the floor are so compassionate and amazing. It's them who I will miss most."
"The best part about being a vet nurse is getting to work with animals. Helping them, seeing progress. Sending them home healthy is the ultimate goal."
"From severe trauma including broken backs and penises, to unusual foreign bodies such as fish hooks and underwear – I've seen it all!"
Freckles
Nicole's most memorable case was a little kitten named Freckles.
"I remember the day before we had lost five animals in ICU so the feeling was pretty flat. And then a tiny kitten, no more than a week old and weighing just 230 grams, was rushed in. She was found soaking wet on a footpath all alone. We had to save this kitten!" remembered Nicole.
Somehow the team managed to place an IV line in Freckles, and tests showed she had an E. coli bladder infection, a broken tail and a heart murmur. Freckles needed syringe feeding around the clock for weeks, and Nicole didn't hesitate to take her home and foster her. When she was strong enough, Freckles had her tail fully amputated, and was desexed and microchipped. At this point, Nicole realised she couldn't part with Freckles, and officially adopted her.
Freckles has since had numerous knee and hip issues, needing five surgeries. Of course, Nicole scrubbed up and assisted in all of them.
On behalf of all the animals you have looked after, thank you, Nicole, for your care and kindness. You are greatly missed by all.
*As fate would have it, Josie, Lort Smith's resident cat, passed away just a month before Nicole left.
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- Success Stories
Jelly
My name is Jelly and I first came to Lort Smith when I was just six weeks old.
I'm what people call a white domestic medium hair cat.
I had my sister, Bean, with me, but we were classified as "orphans". Those first six weeks were pretty tough on our own. I was so young, and we just never knew where our next meal was going to come from.
You can imagine how happy I was when I was welcomed into Lort Smith. The first night in the Adoption Centre, I could not believe it. I was given a beautiful meal and I was so warm and comfortable. I went to sleep with a full tummy for the first time ever.
Starting off as an orphan and now living so comfortably, it has been a dream come true for me.
Jelly
A bit wobbly
It soon became obvious to everyone I met that I have what they call wobbly cat syndrome. I have had it all my life and I did not really see it as a big deal. I am not in any pain and I am not bothered by it at all. But I must admit, I have always had lots of falls, and I find it tricky to coordinate my movements.
Anyway, the carers at Lort Smith (you know how professional they are) wanted to check me out in detail to make sure it was nothing more serious. As it turns out, there are no other major problems.
Life in foster care
I am now in foster care with one of the Lort Smith team, named Simone.
Simone and her family really know how to care for cats. I am still with my sister, Bean – I am so pleased about that, because she and I love to muck around.
There is also a dog in the house where we live. Bean was a bit scared of the dog at first, but he's never worried me – he's a house dog and seems pretty harmless really. Anyway, I have heaps of energy and I know I can run faster, so why should I worry?
I have heard people say I have lots of "catitude" – that's a joke as far as I am concerned. I love to play, especially with Bean, and I just hate it when our carer says it's time for playtime to end. Of course, I also love to nap during the day. Whenever I can, I get Simone to let me have a snooze on her lap. I just paw at her feet or try to climb up her leg to get onto her lap for cuddles and a snooze.
Overall, Lort Smith has been absolutely brilliant for me. Starting off as an orphan and now living so comfortably, it has been a dream come true for me.
Thank you for reading my story. I hope you will consider making a donation to Lort Smith, now that I've told you how well they looked after me.
From Jelly xx
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- Success Stories
Miller
My name is Miller and I am a six-year-old blue brindle American Staffordshire terrier cross. For the first five years of my life I was with the one family, and I did not know any other life.
Then suddenly, early last year, my carers separated, and I had to go. The break-up was really sad for me, because I had always been very happy.
When I arrived at Lort Smith, I could not believe what was going on. I have always loved people, but suddenly there were so many new sounds, smells, faces and other animals. It really threw me.
I was not that keen about going to Lort Smith at first, but now looking back, I have to admit it has been fantastic for me.
Miller
Learning new things
The main thing that made me nervous at Lort Smith was mixing with so many other dogs. This was new to me and I was not that keen. I was really quite scared.
I would bark and growl and air snap at other dogs to let them know who was boss, but the professionals at the kennels did not like that. They started giving me some special training. They even wanted me to be toilet trained.
I found training very boring at first, but the trainers knew what they were doing and, I have to admit, they are good communicators. Plus, the training also included treats, and I loved that.
I heard two of the trainers talking one day, and they said they thought I had responded really well to obedience training and that I was no longer too excitable around other dogs. I was pleased the trainers were happy, because they are very caring people.
After a while, I was quite happy to walk on a nice loose lead close to other dogs. I was always more interested in, and focused on, the people around me.
A few false starts
Before long, I was adopted. But not for long. My new carer lived in an apartment and it was too small. Fortunately, he quickly realised what was wrong and took me back to Lort Smith.
Then I was taken to a second carer. This time I was shockingly lonely. I knew so many faces at Lort Smith, and when I went to this foster home I felt totally isolated. I chewed a piece out of their front door, just for something to do, and they got upset. That suited me, because the next day I was dropped off at Lort Smith. I felt like I was "home" again.
Over the next couple of months, I went to two other foster homes. They were both good, but they didn't last, for different reasons.
A painful ear
Then I got a really serious pain in my ear. It was so painful I had to keep shaking my head to get relief. The Lort Smith vets put me on some ear medication. But that did no good. They eventually decided I had to have a general anaesthetic. It was very scary, I can tell you.
In the operation, would you believe, they found four grass seeds embedded in my ear canal? Apparently, one of these seeds was very close to my eardrum. So I was very lucky. If I had not been with Lort Smith, I may have had to live with that pain forever.
My people
As of now, I am living with a new family and they are just great. I am so happy. This family has a beach house and we go swimming quite often. I just love the water, especially in warm weather.
It started as a foster care arrangement, but it looks like they are going to adopt me. I am really hoping these people want to keep me, and I can settle into a new permanent relationship.
It's been a long haul for me at Lort Smith, but looking back now, I am really grateful they have kept being kind to me and had faith in me. My first carer left me. I know what that feels like.
I was not that keen about going to Lort Smith at first, but now looking back, I have to admit it has been fantastic for me. I am well aware that if it were not for Lort Smith, I could still be living with that pain in my ears, and I could well be on the streets. And I know for sure that would not be much fun.
Love from Miller x
PS. If you make a donation, it will help more animals just like me.
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- Success Stories
Gizmo
Tiny kitten Gizmo was put in a garbage bag with his mother and three siblings and cruelly thrown from an upper-floor Melbourne apartment block. Against all odds, he was the only survivor of the fall.
Good Samaritan Mario was visiting a friend when he had to step around a garbage bag on the footpath.
He noticed the bag moving and heard a noise coming from inside. Mario thought it was probably a rat, but opened the bag to check, and was shocked to find a family of cats.
The mother cat and two or three of the kittens had not survived the fall.
Mario heard a faint sound and noticed that one kitten was alive, barely, trying to feed from its mother. He gently cradled the kitten in his hand and rushed it home, gave it some warm milk and snuggled up with it to keep it warm for the night.
If people have animals they don't want, we can always help them.
Serena Horg, Adoption Centre General Manager
In safe hands
The next morning, Mario brought the kitten to Lort Smith. Adoption Centre General Manager Serena Horg took the kitten into our care. While he certainly wasn't out of the woods, she was hopeful the little fellow would survive.
"I was appalled to think that anyone could be this heartless," Serena says. "There's absolutely no reason for it. If people have animals they don't want, we can always help them."
Gizmo spent a few days at Lort Smith being thoroughly checked by our vets, and miraculously he appeared to be healthy. We then arranged for him to go to a loving foster home, where he got the TLC he deserved.
Gizmo grew bigger and stronger every day in foster care, and was well enough to come back to Lort Smith for adoption.
Lots of people were keen to adopt this incredible little man, and we found him a wonderful home.
Gizmo is now happy and healthy, living with another cat named Cleo, who was also adopted from Lort Smith. They've found the most wonderful, loving home and become the best of friends. Gizmo's carer says he's a very happy, tubby tabby who loves Cleo, cuddles and biscuits, and brings lots of love to their little family.
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- Volunteers
Marigold
I've been volunteering in the kennels since 2017 – woof! I also did a one-week work experience placement in 2012.
On an average day, I'll arrive to the sound of excited woofing, as the doggies are always keen for a W.A.L.K. We always make sure the dogs' rooms are clean and refreshed with towels and water before taking them out for their p-awesome outings. At the park, we like to run the dogs around, engage with them, and give them treats when they sit obediently before crossing the roads. Often, we give some of the dogs a bath if they need some sparkling up, and other times I like to sit with them in their rooms to give some TLC.
It makes me proud knowing I'm part of a wonderful organisation that devotes itself to strengthening the human-animal bond, helping pet carers and providing excellent pet care. I love coming in every week to spend time with the dogs and my fellow vollies. Volunteering at a place like Lort Smith is a big emotional investment, and sometimes there are challenges, but knowing everyone there is committed to doing the best they can for the animals makes it an inspiring place to be.
Every week there is something special to take with me when I finish volunteering.
Marigold
Something special every week
Every week there is something special to take with me when I finish volunteering – it always puts a smile on my face. Last week, for example, there were six gorgeous Maltese terrier puppies (only two weeks old!) who had found their way into the loving hands of our staff. And then there are the moments when some of our stubborn pooches begin to improve their behaviour, show a little more patience, or bound around with a spirited spring in their step – so wonderful and rewarding to see.
At home, my family has a Jack Russell named Toby. I remember choosing him as a young girl. He's now 12 years old but still full of life. I know carers are biased about their pets, but Toby is seriously one of the sweetest, loveliest and most beautiful doggies we know. He needs a partner, though, and we're hoping to get another girl dog to join the family!
I believe it's the simple things in life that matter most. I love spending time with my family, watching the football (go Richmond!), going out to brunch, or reading a book by the fire in winter. I also love an active lifestyle: playing tennis, skiing, yoga, hiking and the like.
I'm currently studying a Bachelor of Arts (majoring in History and Anthropology), and thinking about going on to study the anthropology of development or public health.
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- Volunteers
Pam
I've been volunteering at Lort Smith since 2009, usually in the front-of-house cattery, but I also enjoy the kennels and the occasional laundry shift. My average shift starts around 8am in the Adoption Centre. I ask the staff what they'd like me to do, which is usually some cage cleaning. Then it's time to sweep, mop, wash the litter trays and food bowls, and top up the litter bin. After that's finished, it's time to play with the cats and dogs! After a break, I like to visit the kennels and maybe walk any dogs who need an outing.
Special friendships
I have made some special friendships with people I have met at Lort Smith, and I like to think that I am helping the staff and animals in some small way. Hearing the stories of successful adoptions is wonderful, too – and I have one of my own! I adopted my eight-year-old Spanador, Lollie, from Lort Smith. She was only eight months old when I met her, and it was such a special moment, seeing her for the first time and falling in love with her adorable face! I named her Lollie because she was soft and sweet and squishy, like a lolly.
At home I also have four chickens, all named after notable Dames – Edna, Elizabeth, Vera and Judy – as well as some tropical fish and some outdoor pond fish. I have always had dogs, and when my children were growing up we had rats, mice, guinea pigs, rabbits, fish and a turtle. My son (Dr Tristan) started his reptile collection, with a snake, lizards and frogs, when he was still living at home.
I have made some special friendships with people I have met at Lort Smith, and I like to think that I am helping the staff and animals in some small way.
Pam
When I'm not volunteering at Lort Smith, I do one shift a week at FareShare, a food rescue organisation. I'm also part of a worldwide organisation called "The Granny Cloud", which involves regular weekly Skype sessions with Indian school children to help them with their English and computer skills. One day I would love to meet them in person!
I enjoy spending time with my family, especially my two little granddaughters, and I love catching up with friends, movies, reading and travelling.
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- Success Stories
George
Four film students have put Lort Smith on the world stage with their short film, Adoption Pending.
The ten-minute short film follows the adoption journey of George, a friendly two-year-old staffy cross husky, as he adapts to the Lort Smith shelter while waiting for adoption. The emotional film captures some of the amazing work that happens at Lort Smith each day. A special mention must go to Senior Animal Welfare Officer Mandy Doolan – a natural talent!
The project was a collaboration between producer Jordan Montgomery, director Liam Fouracre, sound recordist Elly Thompson and editor Khalid Naim. The team spent over a week observing the everyday, behind-the-scenes work of the Lort Smith Adoption Centre.
The staff treat every animal like their own, and show a great deal of kindness and sensitivity.
Jordan Montgomery, producer
"The goal was to document an adoption journey from a dog's point of view, capturing just a small part of what animals experience during the wait of finding a new home," says Jordan.
"The staff treat every animal like their own, and show a great deal of kindness and sensitivity. It was truly heart-warming to witness the deep connections they form, no matter what situation each animal is going through."
The film has screened at film festivals around the globe, including the St Kilda Film Festival, Student World Awards and Top Dog Film Festival.
We're happy to report that after two weeks at Lort Smith, George was adopted by a smitten Karina.
"George hasn't let the fame of Adoption Pending go to his head and still loves nothing more than chasing his own tail," laughs Karina.
Grab your small-sized popcorn (it's a short film, after all) and watch Adoption Pending on Facebook.
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- Success Stories
Winny
All Winny has ever wanted is a quiet lap to sit on.
She was adopted from Lort Smith in 2016, but sadly her owner's health declined, and she came back to us the following year. By then, at eight, she was considered a senior. She had a few lumps and bumps, and she wasn't going to be running any half marathons. But she had the sweetest heart.
In 2017, we found her the perfect match: a couple aged 95 and 86, with two of the most perfect laps.
The joy of an older pet
Older pets are often overlooked, but they have so much to give. You skip the puppy phase, so your shoes and remote controls are safer, and there's less training to worry about.
Lort Smith supports adopting rather than buying. Many puppies and kittens sold in pet shops or online come from puppy farms or backyard breeders, where profit comes before animal welfare. Adopting gives an animal a second chance, and helps reduce the number of unwanted animals in our community.
We believe people can find their perfect match at any age, and so can pets.
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- Ambassadors
Peter Hitchener
"I'm a proud supporter of Lort Smith because it cares for injured, sick and surrendered animals and provides remarkable support for their carers. Lort Smith is an organisation with a long history of commitment to the community, and our city would be the poorer without its services," says Peter Hitchener.
Peter has been a trusted face of Melbourne news for decades, most of them with the Nine Network. In 2017, he was awarded the Medal of the Order of Australia for services to broadcast media and the community.
Our city would be the poorer without its services.
Peter Hitchener
At the 2019 Dog Lovers Show, Peter joined our vets on stage over three days, sharing tips on what to do in a pet emergency.