Nurse Jess joined Lort Smith in 2015. Before this, she worked at four other vet clinics.
"Lort Smith differs to other clinics because the focus is on the patient's welfare first, before money. We have the ability to support clients with treatment therapies and payment options that may not otherwise be offered by other clinics," says Nurse Jess.
For as long as she can remember, Jess has loved animals, and knew she would choose a career as either a vet or a vet nurse.
Lort Smith differs to other clinics because the focus is on the patient's welfare first, before money.
Nurse Jess
Keeping things moving
As our Inpatient Coordinator, Nurse Jess is responsible for the daily operations and service delivery of the hospital's inpatient service. From admission to discharge, she monitors the flow of patients, making sure inpatient lists are kept at a reasonable number so patient care isn't compromised by time constraints.
Working closely with the theatre coordinator and in-house medical consultant, Nurse Jess makes sure patients are prioritised for theatre and ultrasound procedures. She trains new and junior staff on inpatient shifts to keep work standards consistent, and works with reception and admit/discharge staff to make sure estimates and payment arrangements have been discussed and are accurate.
This role is a perfect example of how Lort Smith keeps evolving and adapting our processes to give our patients the best possible care.
Nurse Jess says the huge variety of cases that come through our doors each day is the reason she enjoys working at Lort Smith.
"Every day is always a learning opportunity and much knowledge can be gained from such a diverse and experienced team of staff members," says Nurse Jess.